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Frequently Asked Questions


Q1. I haven't received my receipt email with download code.

Typically you will receive your receipt email containing your download code within 3 minutes of making your purchase, however there may be a delay so you should allow up to an hour. If you still haven't received you email please try the following steps:

There are 2 common reasons why you haven't received your receipt email:

1. You need to add orders@separationagreement.co.uk to your safe senders list, if not you may find our emails are treated as spam and filtered into your spam or junk mail box.

2. The email address you are using is different to the email address you use for PayPal, we send your receipt email containing your download code to the email address registered with PayPal. If this is the case click here to enter your preferred email address and your item number, the item number is obtainable through PayPal;

1. Log in to PayPal.
2. Find your purchase.
3. Click on purchase details.
4. Locate item number.
5. Insert item number, old email address and preferred email address here.

Q2. Do you post the documents?

We do not post the documents to they are available to download, we took this decision as we want to save costs on postage and logistics and pass these costs on to our customers. Instead we operate a download system so you can have access to your documents almost immediately.



Can't find the answer to your question? Click here to contact us.
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Separation Pack

Separation Pack - Great value for money 3 essential documents for couple who have decided that it is time to separate.



£34.99
...saving £4.98 (12%)!
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Separation Agreement
Written by an experienced family solicitor. Save time and money.
£29.99
+ Free income, assets and liabilities form!
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Solicitor drafted
Comprehensive Documents
Written in plain English
Explanatory notes
Customisable Contracts
Instant download
No registration required
Save money on legal fees
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Our Guarantee
We are confident about the quality of our documents
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